PROCESS

The Vivo Clarity Process

One Clear Process. One Accountable Team. One Fixed Price. No Surprises.

Building a custom home, granny flat, or dual occupancy in Sydney? Renovating? You might worry about hidden costs or unreliable contractors. This process helps cut those risks before you sign anything.

Every Vivo Homes project follows a five-step journey. Whether you’re building new, adding a granny flat, developing a dual occupancy or renovating the home you already love, the destination changes, but the process doesn’t.

Confidence comes from consistency.

Find Out What’s Possible on Your Block
Understand your block, budget and approval pathway before you commit to anything.
No pressure. No obligation. No sales tactics.

1,000+ Projects Delivered

18+ Years of Experience

100% Fixed Priced Contracts

1 Point of Contact from Start to Finish

Why we created the Vivo Clarity Process

Home building should be exciting. Too often, it isn’t. The uncertainty usually starts long before construction does.

That’s the whole philosophy. Here’s how it works.

Where uncertainty starts

Clarity Before Commitment

The Vivo Clarity Process

Vivo Homes aims to give homeowners what is often missing in the building industry.

Clarity Call™

Understand your goals, property needs and options.

Every project starts with a conversation. You’ll meet with a Vivo Homes director who knows your site before you’ve finished explaining it. First, we learn what you really want. Then, we explain what’s possible.
In This Call You’ll Get

Clarity Plan™

Identification of approvals, feasibility, and the smartest path forward.

Once we understand your goals, we chart the best route. This covers the approval steps for your property, any delays, and the costs and time needed.

Every risk is identified in Clarity Plan™ before you commit to building.

Your Clarity Plan Includes

Clarity Quote™

Develop your design and provide transparent, itemised fixed pricing.

Once we finalise the design, we plan based on your real-life needs for the block. We then provide a fixed-price proposal with every item detailed line by line. This way, you know exactly what you’re paying for before you make a commitment.

Your Fixed Price Proposal Includes

Clarity Build™

Deliver your project through director-led construction and proactive communication.

This is where the plan becomes a reality. Your director who planned your project will stay involved during construction. They are supported by a team we trust to uphold the same high standards we expect for our own homes.

Coordinated scheduling prevents trades from delaying one another. This saves you money.

What This Means For You

Clarity Care™

A clear process that ensures quality even after the build is complete.

Our job doesn’t end at handover. It ends when you’ve spent enough time in the finished space to see everything works as it should.
After the handover, we provide you with

One Process. Every Building Solution.

Whether you’re building a custom home, a granny flat, a dual occupancy, or renovating, our framework stays the same. Every Vivo Homes client receives:

Director-led site assessment
Fixed-price quote before construction starts
Single point of contact until handover
Director-level accountability, first call to final inspection

Built on being Honest. Present. Proud.

The Vivo Clarity Process™ puts three values into practice.

HONEST.

We’ll tell you what your property is and is not permitted before you’ve spent a dollar on plans.

PRESENT.

A project manager will stay on your project until the final inspection. You won’t deal with a rotating cast of project managers.

PROUD.

Every home we finish carries our name.

Credentials That Give You Confidence

Alongside Sandra and Bill’s hands-on involvement, Vivo Homes brings the licensing, industry knowledge and qualifications needed to help homeowners move forward with confidence.

HIA

Member

ACCREDITED PASSIVE HOME BUILDER
NSW FAIR TRADING LICENSED

Frequently Asked Questions

Vivo Homes follows a five-step framework for each project:

  1. Clarity Call
  2. Clarity Plan
  3. Clarity Quote
  4. Clarity Build
  5. Clarity Care

 
This process offers honest advice, set prices, and clear communication from your first chat to handover and beyond.

Yes. Every project we deliver — whether a custom home, renovation, granny flat or dual occupancy — follows the same five steps. The process and pricing approach remain the same no matter what you’re building.

A Complying Development Certificate (CDC) provides a quicker approval process. It’s assessed by a private certifier instead of the council. A Development Application (DA) is needed if a project falls outside CDC criteria or requires council approval for changes. We find the best pathway for your property in Clarity Plan™. We use the fastest option when it is genuinely available.

Complying Development Certificate (CDC) Development Application (DA)
Assessed by Private certifier Local council
Best for Projects that meet standard development criteria Projects that don't meet CDC criteria, or need council-approved variations
Speed Faster Slower — subject to council timelines
Flexibility Limited to compliant standards Greater — allows for site-specific variations
In Clarity Quote™ — Step 3 — you will receive a clear, fixed-price quote once your design has been developed around your site and lifestyle before construction begins. This way, there are no surprises later.
No. You can walk away at any point before you sign off on your Clarity Quote — no cancellation fee, no obligation.
You’ll know this in Step 3, so you can adjust the design or scope before spending anything on construction, not after the slab’s poured. That’s why we price everything upfront.

The timelines vary greatly depending on the type of project you are building.

  • Granny Flat: around 5 months
  • Renovation: 3–6 months
  • Custom home: 8–24 months, depending on build type and size
  • Dual occupancy/duplex: 12–24 months

 
You’ll get a realistic timeline specific to your property in Clarity Plan™, not a generic range.

Vivo Homes will assign a Project Manager to help oversees design and construction. You’ll have one dedicated point of contact, so you won’t need to request updates.

Clarity Care™ includes a clear handover. It offers full documentation, scheduled follow-up inspections, and a defined process for defects. You won’t have to chase your point of contact for updates.

Let's Talk About What's Possible.

Whether you’re considering a custom home, granny flat, dual occupancy or renovation, the first step isn’t signing a contract. It’s understanding what’s possible.
Find Out What’s Possible on Your Block
Understand your block, budget and approval pathway before you commit to anything.
No pressure. No obligation. No sales tactics.